Last Updated: 12/12/2025
Website: https://chitraveethi.in
At Chitra Veethi (“we”, “us”, “our”), accessible from https://chitraveethi.in, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and interact with our website, place orders, or use our services.
By accessing or using our website and services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect information in the following categories:
a. Personal Information You Provide
When you register, place an order, subscribe to our newsletter, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment information (processed by our payment processor)
This information is necessary to process orders, fulfill transactions, respond to inquiries, and provide customer service.
b. Order and Transaction Data
When you make a purchase, your transaction information is collected (order number, amount, products purchased, date/time). Sensitive payment data (like full card details) are not stored on our servers — this is handled securely by our payment processor.
c. Technical and Usage Data
We automatically collect certain technical data when you visit our site:
- IP address
- Browser type and version
- Device type
- Pages visited and interaction data
- Referring/exit pages
- Cookies and tracking technologies
These help us analyze and improve our website performance and customer experience.
2. How We Use Your Information
We use personal data for the following purposes:
- To process and fulfill your orders
- To communicate order status, confirmations, and support
- To manage your account
- To improve our website functionality and services
- To send promotional emails (when consented)
- To detect, prevent, and address technical issues and fraud
3. Payment Processing — Razorpay
Payments on this website are processed through Razorpay, a secure third-party payment gateway. When you make a purchase, your payment information is transmitted directly to Razorpay, and not stored by us.
Razorpay may collect personal and transactional information as necessary to complete your payment and comply with applicable legal and regulatory requirements. The use of your data by Razorpay is governed by Razorpay’s own privacy policy and terms of service. Please review Razorpay’s privacy policy for details on their data practices. Razorpay
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to:
- Remember your preferences
- Keep you logged in
- Understand site usage
- Personalize content
- Support advertising and analytics
Most browsers allow you to refuse or delete cookies; however, disabling cookies may impact your ability to use certain features of the site.
5. Sharing and Disclosure of Information
We do not sell, trade, or transfer your personal information to outside parties except:
- To trusted third parties who assist in operating the site or servicing you (e.g., payment processors, delivery partners, marketing providers), under confidentiality obligations.
- To comply with legal obligations, enforce site policies, or protect rights.
We may share data when required by law (e.g., subpoena, regulation).
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide services to you
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Once data is no longer needed for these purposes, we will securely delete or anonymize it.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include secure servers, encryption, and industry-standard security practices.
Despite our efforts, no method of transmission over the Internet is 100% secure.
8. Third-Party Services
Our website may include links to third-party sites, plugins, and services. We are not responsible for the content or privacy practices of those third parties.
9. Your Rights
Depending on local law, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Object to processing or request restriction of processing
- Withdraw consent at any time
To exercise these rights, please contact us at the details below.
10. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted with a revised “Last Updated” date. Continued use of the site after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or your privacy rights, you may contact us at: info@chitraveethi.in